Nobody wants to be greeted by a grumpy host at the reception! Our people’s mood has an immediate effect on the building users’ satisfaction. In other words, happy workers are crucial to us.
In our view, a happy employee is a driven employee, someone who feels at home with The James Company and gives it their all to help achieve our shared ambition: happy users.
Ik houd van mensen om mij heen en dit is een lekker druk gebouw. Ik word er blij van als ik mensen kan helpen met een klus in hun woning. Ik ben van nature een vrolijk mens. Chagrijnige mensen bestaan bij mij niet. Als er iemand chagrijnig voor m’n balie staat, gaat ‘ie vrolijk weg. Altijd.All our people agree on one thing: hospitality is not a skill – you are born with it. Those technical skills? We can teach them with training and coaching-on-the-job. But the engagement, hospitality, and friendliness we are looking for should be there from birth.
Ik word er super blij van als ik voor de bewoners iets kan betekenen, als ik ze kan helpen en zij daar dan weer blij van worden. Waarom ik dat leuk vind? Dat hoort gewoon bij mij :). Ik probeer altijd positiviteit uit te stralen en dan krijg je dat ook terug. Naarmate je langer werkt ken je bewoners beter, je bouwt een band op. Dan ben je nóg gemotiveerder om ze happy te maken!We conduct an annual survey of our people’s job satisfaction so we can continue to invest in keeping our employees happy. In our most recent survey (2022), they gave their job satisfaction a 7.8 on a scale of 1 to 10. And that makes us happy!
In fact, we saw it reflected in the results of our customer satisfaction surveys held the same year. We asked users to what extent they would recommend The James Company services to their friends, family, and colleagues. The result was an NPS of +44.3. Nice!
Our hospitality managers pay attention to our people’s job satisfaction, day in day out. They do it by visiting the locations, speaking to them at regular times, taking an interest in them personally, hosting regional and country-wide training sessions, and organizing team outings – and then there are the really fun highlights! A highlight like job satisfaction week. We might drop by our locations in a Champagne truck. Or we’ll host a James Family Festival.
Happy people. That’s why we do it.
