Hospitality on site: a checklist

Innovative real estate concepts have become an unmistakable part of the Dutch property market. We see a number of recurring themes in these concepts for living, working or healthcare. For example services, community building and hospitality management.

In order to check whether everything to do with hospitality management has been thought of, we have put together the ultimate checklist for you.

1. This is where you need to be

  • Is the building easily recognizable for passing cars and pedestrians?
  • Is the address sign or house number clearly visible from the street?
  • Are the building’s surroundings clean, smart and safe?

2. A smooth start

  • Is the car park and/or bicycle park clean, intact and safe?
  • Does the barrier or entrance gate work properly?
  • Is there somewhere to park my car (electric or otherwise), bicycle, e-bike, motorbike or moped?

3. A crystal-clear route

  • Signing is everything. And that starts outside the building. Is the entrance to the building recognizable?
  • Is the signage to and in the car park clear? Are all the parking lines and arrows clearly visible? Are there marked footpaths? Are there reserved spaces for the disabled?
  • Is there a clear routing shown in the building? Can the user easily find their way around?

4. An appropriate welcome

  • Does the host make contact straight away (with a smile 😊)?
  • Is the reception area and desk clean, smart and safe?
  • Is the atmosphere of the space in keeping with the real estate concept?
  • Does the intended target group feel at home in these surroundings?
  • Are the TV screens for narrowcasting, information panels, flyers, etc. up to date?

5. Bring your concept to life

  • Is there a match between the host and your concept/intended target group?
  • Is the host welcoming, proactive, discreet, competent, communicative?
  • Does the host make proactive contact, such as holding the door open for a resident carrying heavy shopping, or making conversation with a regular office user?
  • Is the host aware of things happening in the building and its surroundings, such as maintenance work and restaurant tips?
  • Does the host ask further questions (is there anything else I can do for you)?

6. Stay in touch

  • Is there an all-in-one digital platform where the building’s users and employees can communicate with each other?
  • Is there a communal space, such as a reading table, shared courtyard garden or roof terrace where the building’s users and employees can get together for a chat?
  • Is the entire team (hospitality host, facilities manager, cleaner, etc.) open for contact with the building’s users?
  • Is a relationship built up with the user? It could be a small gesture such as a handwritten birthday card.

Every building is unique, of course, and the wishes and needs of users can vary. So fill in this list with those things that particularly apply to you.

Want to know more?

If you would like a no-obligation chat on how to improve the hospitality experience in your building, the James Company will be happy to help, so feel free to contact us. We’d love to hear from you!

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